No 1 Communications Killer Within Organisations

Public Speaking training and effective presentation skills are not just relevant to help people who stand up in front of a predetermined audience to overcome their fear of public speaking and improve their presentation skills, but also encourages more efficient and effective communicating within the organisation.

With the cursed introduction and development of electronic communications; such as email, messaging applications, and text messages; it is a growing phenomenon that organisations have a workforce that communicate with each other more and more by barely thought out, flat, and oft misinterpreted emails etc. And dare we consider how often this habit transfers to communications with clients etc.?

improved internal communications

Translating to internal communications

Whilst we constantly work with organisations to improve their communication skills to/with parties external to their organisation (e.g. customers, suppliers, partners, stakeholders, etc.); and this work continues to be vital; it is becoming more apparent that the benefits of mastering how to be an excellent public speaker is a no-brainer of an investment for both commercial and public sector organisations to improve their internal communications too.

In this busier, on demand society we live in, it is all too easy to quickly send someone a very brief email to ask or tell someone something; not thinking enough about how the flat, emotionless media can easily be misinterpreted. And then the reply is quick, and equally as brief; with a potential tit for tat emotional reaction based on how they interpreted the message. It doesn’t take long for the snowball to grow out of control, and an issue created that was never really there in the first place!

The number one fear from our experience is that people are concerned that by telling, asking, or discussing something in person could cause conflict or be misunderstood, and we all tend to do anything to try to avoid potential conflict. Therefore, a critical element of the training is to step back and the key ingredients are for everyone to realise the following:

  • It is easier for flat text to be taken the wrong way and much worse than if you were face to face
  • With good speaking, presenting, and communication skills, you are in control of how the information/message is delivered
  • With good speaking, presenting, and communication skills, you are able to accurately interpret how it was received, and then react accordingly (help them understand, empathise, motivate, convince, etc.)
  • With good speaking, presenting, and communication skills, you are able to understand what is being said to you and react accordingly rather than over/under reacting or not appreciating their message
  • It becomes a two-way conversation that is mutually beneficial and concluded quicker for everyone involved; and more efficiently for the organisation
  • After all, how many times have you instigated or received a phone call with someone giving up and saying “I just thought this would be easier to speak rather than back and forth with emails….”

Comparing the written and spoken word

After all, consider this speech; first in written form, and then listen to it spoken in person. It is evident how much more important it is for all of us to master how to speak in public, and appreciate how much more can be achieved in person:

First the written version:

Good morning. In less than an hour, aircraft from here will join others from around the world. And you will be launching the largest aerial battle in this history of mankind.

Mankind -- that word should have new meaning for all of us today. We can't be consumed by our petty differences anymore. We will be united in our common interests.

Perhaps its fate that today is the 4th of July, and you will once again be fighting for our freedom, not from tyranny, oppression, or persecution -- but from annihilation. We're fighting for our right to live, to exist.

And should we win the day, the 4th of July will no longer be known as an American holiday, but as the day when the world declared in one voice. We will not go quietly into the night. We will not vanish without a fight. We're going to live on. We're going to survive. Today, we celebrate our Independence Day.

Now the spoken version:

It is clear to see the difference. Organisations who invest in Public Speaking/Presentation training, are also investing in communication improvements within and throughout their organisations, and thus dramatically increasing efficiency of so many aspects. Those receiving it will also find that it will be of benefit to them both in and out of work….

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